MALAYSIA and SYMPHONY: HR Perspective
Why Malaysia? – 2009 A.T. Kearney Global Services Location Index™
- The top three countries in the 2009 Global Services Location Index™ remain the same – India, China and Malaysia.
- The top three countries – India, Chine and Malaysia – have remained the same since the inception of the index in 2004.
- These three countries have better scores for the areas of people skills and availability, and business environment, than their cost structure suggests.
- Another major trend is a move away from captive centers toward more outsourcing provider. As many captive canters failed to contain costs efficiently more companies are opting to buy the services they need from outsourcing providers
| Rank | Country | Fianacial attractiveness | People skills and availability | Business environment | Total score |
| 1 | India | 3.13 | 2.48 | 1.30 | 6.91 |
| 2 | China | 2.59 | 2.33 | 1.37 | 6.29 |
| 3 | Malaysia | 2.76 | 1.24 | 1.97 | 5.98 |
| 4 | Thailand | 3.05 | 1.30 | 1.41 | 5.77 |
| 5 | Indonesia | 3.23 | 1.47 | 0.99 | 5.69 |
| 6 | Egypt | 3.07 | 1.20 | 1.37 | 5.64 |
| 7 | Philippines | 3.19 | 1.17 | 1.24 | 5.60 |
Population, Employment & Staff Turnover
